Service & Support
Innovative Service, Smart Tools
Cloud Platform
Unifies devices, data, and services
Keeps devices, data, and services always online
Builds a service touchpoint that can reach customers remotely
Mobile Operations
Convenient access via mini-program / app
Real-time push notifications for alerts and faults
Multi-Robot Management
Unified monitoring of device status
Centralized management of task progress and data
Remote Operations
Real-time device connectivity via the cloud platform
Supports remote maintenance, online diagnostics, and issue isolation
On-demand service with no need for an on-site visit
Data-Driven Service
Tiered data with role-based access permissions
Auto-generated reports and trend analysis
Shifts from reactive response to proactive prevention
Customer Assurance Program
Dedicated 1-on-1 service · 24/7 online
Training support and spare-parts coverage for stable operation
Global Service Network
Present across dozens of countries and regions worldwide. We offer on-site implementation, technical guidance, and operator training nationwide as well as in select areas of North America, Europe, and Southeast Asia. Our cloud operations platform provides real-time remote monitoring with 24/7 technical support.
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